Good Shepherd Psychiatric & Medical Center (GSP Medical Center)
Effective Date: September 13, 2026
Good Shepherd Psychiatric & Medical Center (“GSP Medical Center,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, contact our practice, or communicate with us through telephone, email, or SMS/text messaging.
This Privacy & SMS Messaging Policy explains how we collect, use, protect, and disclose information and describes our practices related to our SMS messaging program.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, telephone number, mobile phone number, email address, appointment information, information submitted through our website, and other information you provide when contacting GSP Medical Center.
When you opt in to SMS messaging, we may also maintain information regarding your SMS consent and messaging preferences.
How We Use Your Information
We may use information you provide to:
- Respond to inquiries and requests for services.
- Schedule, confirm, reschedule, or cancel appointments.
- Send appointment reminders.
- Provide requested follow-up or administrative information.
- Communicate information related to services you have requested.
- Provide customer service and support.
- Operate and improve our practice and website.
- Comply with applicable legal and regulatory requirements.
SMS Messaging Program
Individuals who provide their mobile telephone number and consent to receive SMS communications from GSP Medical Center may receive text messages related to appointment scheduling, appointment reminders, appointment confirmations, rescheduling, cancellations, requested follow-up information, and other practice-related administrative communications.
SMS messages are not intended for emergencies or for detailed or sensitive clinical communications.
SMS Consent
By voluntarily opting in to receive SMS messages from GSP Medical Center, you consent to receive text messages at the mobile telephone number you provided.
Consent to receive SMS messages is not a condition of purchasing or receiving services from GSP Medical Center.
Message Frequency
Message frequency may vary depending on your interactions with GSP Medical Center, including appointment scheduling, reminders, confirmations, rescheduling, cancellations, and other requested communications.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and wireless service plan.
Cancellation / Opt-Out Instructions
You may opt out of receiving SMS messages from GSP Medical Center at any time by replying STOP to any text message we send.
After you opt out, you may receive a final message confirming that your opt-out request has been processed. You will no longer receive SMS messages from us unless you subsequently provide consent to receive them again.
Help / Customer Support
For assistance with our SMS messaging program, reply HELP to a text message.
You may also contact Good Shepherd Psychiatric & Medical Center directly at:
Phone: 954-271-5676
Email: info@gspmedicalcenter.com
Contact for Questions or Support
If you have questions about this Privacy & SMS Messaging Policy or the SMS program, or if you need help with text messages, please contact Good Shepherd Psychiatric & Medical Center using the telephone number or email address provided on this website.
You may also reply HELP for support related to the SMS program.
Use and Disclosure of Consumer Data
Consumer data, including phone numbers and SMS opt-in data, will not be transferred, shared, or disclosed to external organizations except as strictly required to deliver the messaging service or comply with law.
Consumer data will never be used for marketing or promotional purposes by external organizations.
We do not sell or rent consumers’ mobile telephone numbers or SMS opt-in information.
SMS consent and mobile telephone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for their marketing or promotional purposes.
Service Providers and Limited Disclosure
We may use service providers to assist with communications and business operations. Information may be disclosed only as reasonably necessary to provide requested services, facilitate communications, operate our practice, or comply with applicable law.
Such disclosure does not permit an external organization to use SMS opt-in information for its own marketing or promotional purposes.
Safeguards
We maintain administrative, technical, and physical measures designed to prevent unauthorized access, use, disclosure, alteration, or destruction of consumer information.
While we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Healthcare and Sensitive Information
Because GSP Medical Center provides healthcare and mental health services, certain information may be subject to additional privacy protections and applicable healthcare privacy requirements.
SMS/text messaging should not be used to communicate detailed, sensitive, or urgent medical or mental health information unless specifically instructed by the practice.
Emergency Communications
Do not use SMS, email, or this website for medical or mental health emergencies.
If you are experiencing an immediate medical or mental health emergency, call 911 or go to the nearest emergency department. For suicide or mental health crisis support in the United States, call or text 988.
Children’s Privacy
Our website and SMS messaging program are not intended to knowingly collect personal information directly from children without appropriate authorization when required.
Changes to This Policy
GSP Medical Center may update this Privacy & SMS Messaging Policy periodically. Changes will be posted on this website with an updated effective date.
Contact Information
Good Shepherd Psychiatric & Medical Center (GSP Medical Center)
Phone: 954-271-5676
Email: info@gspmedicalcenter.com
Website: gspmedicalcenter.com